Privacy Policy

1. Introduction

Air Quality Experts Corporation ("AQE," "we," "us," or "our") is a Florida state-licensed mold assessment and indoor air quality inspection firm. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (aqecorporation.com), submit forms, or communicate with us, including via SMS text messaging.

By using our website or submitting your contact information, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services or submit your information.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: First and last name, email address, phone number (including mobile number), and mailing address.
• Property Information: Property address, type, size, age, and details about your indoor air quality concerns.
• Health Information (Optional): Any health symptoms or occupant vulnerability details you voluntarily disclose to help us assess your situation.
• Transaction Information: Payment and order details when you purchase services or products through our website.
• Usage Data: Browser type, IP address, pages visited, and referral sources collected automatically via standard web analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule mold assessment appointments.
• Coordinate and deliver our inspection and testing services.
• Process payments for services and products.
• Send appointment confirmations, reminders, and service-related updates via email or SMS.
• Communicate with you about your property assessment results and recommendations.
• Improve our website and services based on usage patterns.
• Comply with applicable laws and regulations.

4. SMS / Text Message Communications

Air Quality Experts may send SMS text messages to the mobile phone number you provide, for purposes including but not limited to: appointment confirmations, scheduling updates, follow-ups related to your inquiry, and service reminders.

• Opt-In: By providing your mobile phone number on any of our forms, you expressly consent to receive SMS communications from Air Quality Experts Corporation.
• Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message you receive from us. You may also opt out by contacting us at info@aqecorporation.com or calling 561-298-9431.
• Help: Reply HELP to any message for assistance.
• Message Frequency: Message frequency varies based on your inquiry and appointment scheduling.
• Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
• No Third-Party Sharing: Your mobile phone number and SMS opt-in information will never be sold, shared, or disclosed to third parties for marketing or promotional purposes.

"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., scheduling software, payment processors, laboratory services), who are contractually obligated to keep your data confidential.
• Legal Compliance: When required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal data at any time by contacting us.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data, subject to legal obligations.
• Withdraw consent for SMS communications at any time (by replying STOP).
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us at info@aqecorporation.com.

9. Cookies & Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: